शनिवार, 24 अक्तूबर 2015

CIVIL SERVICES MAINS EXAM General Studies- IV: Ethics, Integrity, and Aptitude, part 3

Friends, this is the most important chapter from 'Civil Services Competency Dictionary' GoI-UNDP Project: Strengthening Human Resource and Management of Civil Service. This chapter will help and guide you on so many complicated case studies. Summary of this chapter and my remarks are given below to help lots of civil service aspirants with expectation that when they come into service, they should uphold these expectations.

Friends, I am sharing with you summary of this report with my observation. You can read this report on link given below-


2.1 Integrity
Consistently behaves in an open, fair, and transparent manner; honours one’s commitments;
and works to uphold the Public Service Values. Integrity can be summarised as to work without fear or favour for Public.

it is expected from a civil servant that He/She Acts Ethically. That means-
• Is open and honest in one’s dealings with others
• Honours commitments made to others
• Acts in ways to avoid conflict of interest - perceived or real – for example -by disclosing
potential issues on time
• Honest and open in all communications
• Gives frank and honest opinion when sought
• Follows the rules and regulations and is guided by Public Service values

• Does not share information loosely with others

Models the Values of the Civil Services
• Is guided by Public Interest in conflicting situations.
• Encourages others to consistently follow Public Service values
• Is trustworthy in all circumstances
• Treats people impartially, regardless of political, social, demographic, geographic,

circumstances or bias

Acts on Values even when it is not easy to do so
• Enforces law, public service values and rules of conduct even in difficult situations
• Has the courage and conviction to make and stand by the right decisions, even at significant
personal cost
• Provides honest and frank advice to uphold public interest

Is Seen Unflinching on Public ServiceValues
• Ensures full disclosure, by sharing the political implications of the decisions being made
• Challenges powerful and influential people, and holds them accountable to make the right
• Stands firm when dealing with unreasonable requests and demands

Is a Role Model
• Leads by example by maintaining high standards of professionalism and impartiality
• Takes accountability for own actions and creates a cultures for others also to take
accountability for their own actions
• Creates a culture that encourages open, honest, and ethical behaviour
• Holds people accountable to their actions and rewards those who demonstrate integrity
• Acts as a role model for courageous leadership by adopting a principled stance on critical issues

2.2 Self-Confidence
Belief in own capability to accomplish a task and being able to express confidence in dealing
with challenging circumstances, without being arrogant or boastful.

• Makes job-related decisions on his or her own, keeping in mind civil services’ values
• Able to say ‘No’ to all backed by a strong reason
• Acts confidently when the outcome benefits the public good, even when peers or partners
• Explicitly demonstrates confidence in own judgment
• Accepts responsibility for the consequences
• Able to articulate own point of view confidently and clearly even when in disagreement with
• Expresses own point of view clearly, confidently and politely when in disagreement with
senior officers, stakeholders, or others in power
• Acts in the favour of larger public good without being afraid of consequences
• Willingly takes on extremely challenging (that is, personally risky) tasks
• Challenges the status quo and is not afraid to take action, as long as the outcome is for the
betterment of the community
• Remains positive even under stressful conditions
• Explores multiple ways to overcome the challenge at hand

2.3 Attention to Detail
Having an underlying drive to being thorough and meticulous and to comply with procedures,
rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and

*Is knowledgeable of the policies and standards of his/her own department and adheres to
them while working
• Plans own work thoroughly and meticulously by using planning tools such as work plans,
checklists, etc and supports the introduction of better ways of working
• Ensures that breaches of regulatory requirements are treated with appropriate procedures
• Builds systemic checks and balances and is proactive and quick in resolving grievances
and issues
*Identifies loopholes and takes corrective measures to ensure unnecessary risks are

2.4 Taking Accountability
Takes ownership for outcomes (successes or failures) while addressing performance issues
fairly and promptly.

• Takes personal ownership for the quality of own work and keeps stakeholder informed
about the progress
• Remains focussed on delivery within specified timeframe

I sincerely acknowledge DOPT and UNDP for this Report. I hope that our Civil Service Aspirants will get full benefit of this report.
You can read full report on link given below-

Best of luck,
Keshvendra Kuamar, IAS
District Collector, Wayand, Kerala

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