This is an important chapter from 'Civil Services Competency Dictionary' GoI-UNDP Project: Strengthening Human Resource and Management of Civil Service. This chapter will give you insight about what is expected from civil servant for our society and country. Summary of this chapter with my remark is given below for the benifit of civil service aspirants.
You can read full report on link given below-
http://persmin.gov.in/otraining/Competency%20Dictionary%20for%20the%20Civil%20Services.pdf
ETHOS of Civil Service/Public Service
1.1People First:- Passion for serving people with special care for the marginalised and disadvantaged. Being approachable, welcoming, caring and rising above bias while interacting with people. Understands the needs of the people and constantly strives to improve the services
it is expected from civil servants to-
*Understands the needs of the marginalised and disadvantaged, along with the needs of the
wider public
• Strives to respond quickly to meet their needs in a respectful, helpful and responsive manner
• Reports issues that affect service delivery, where necessary
• Addresses all the issues of the citizens in an unbiased manner
• Ensures that levels of service are maintained – highlights risks or concerns in order to meet
community requirements
• Understanding the value of an affirmative action towards the marginalised and disadvantaged
*Is accessible to all citizens and seeks their feedback to develop a clear understanding of their
needs and outcomes
• Establishes mechanisms to address feedback from the community about the service provided
Is a role model of positive community service behaviours
• Promotes a culture focussed on serving and meeting the needs of the citizens
Constantly improves service by managing risks and ensuring service delivery within
defined outcomes
*Incorporates elements of affirmative action into planning and strategy formulation
1.2) Strategic Thinking
Ability to understand dynamic internal and external environment and its impact.
Responds to the opportunities and challenges for the betterment of society.
expectations-
*Identifies bottleneck in existing systems and suggests steps to overcome them
*Anticipates the long-term impact of national and international developments in one’s area,
including economic, political, environmental, social, and technological
1.3) Organisational Awareness
Understanding of the organisation’s mandate, structure, policies, processes, norms
and its interface with other organisations. It also includes an understanding of the
organisation’s informal structures, power dynamics and constraints.
expectations-
-Demonstrates an in-depth understanding of the socio-political and economic context and
its implications
-Operates successfully in a variety of social, political, and cultural environments
1.4) Commitment to the organisation
Aligns behaviours and interests with the needs and goals of the organisations.
Expectations-
*Understands Civil Services values and acts accordingly
*Expresses pride, pleasure about being part of this organisation
• Promotes and/or defends the organisation’s credibility and visibility with outsiders
• Bargains and create goodwill for the organisation
• Pursues work with passion and dedication
*Strives to deliver at high standards to external and internal stakeholders
*Stands by decisions that benefit the larger organisation even if they are unpopular or
undercut the unit’s short-term good
• Acts as per the Civil Services Values even under trying circumstances
*Acts as a role model
• Supports colleagues in making difficult decisions
• Is able to elicit commitment to the cause of the organisation from others (within and across
own organisation)
• Is able to make difficult decisions and stands by such decisions made by colleagues for the
larger benefit of the organisation
1.5) Leading Others- Ability to engage, energise, and enable the team to excel.
*Openly and proactively shares information
• Explains the reasons for a decision taken
• Makes sure the team has all the necessary information
• Regularly updates team regarding changes and decisions made on related work
*Formulates clear objectives for team members to perform
• Welcomes and takes into account positive as well as negative feedback
*Inspires people in rising to the challenge of meeting the goals of Civil Services
I hope that this article will be helpful for you for GS 4th paper. I sincerly acknowledge DOPT and UNDP for this wonderful doucment and I hope that through this blog it will reach to its true readers. I have taken relevant points in my view from the chapters. You can read full report on link given below-
http://persmin.gov.in/otraining/Competency%20Dictionary%20for%20the%20Civil%20Services.pdf
Best of luck,
Keshvendra Kumar, IAS,
District Collector, Wayanad, Kerala Best of luck.
Keshvendra Kumar, IAS
District Collector, Wayanad, Kerala
You can read full report on link given below-
http://persmin.gov.in/otraining/Competency%20Dictionary%20for%20the%20Civil%20Services.pdf
ETHOS of Civil Service/Public Service
1.1People First:- Passion for serving people with special care for the marginalised and disadvantaged. Being approachable, welcoming, caring and rising above bias while interacting with people. Understands the needs of the people and constantly strives to improve the services
it is expected from civil servants to-
*Understands the needs of the marginalised and disadvantaged, along with the needs of the
wider public
• Strives to respond quickly to meet their needs in a respectful, helpful and responsive manner
• Reports issues that affect service delivery, where necessary
• Addresses all the issues of the citizens in an unbiased manner
• Ensures that levels of service are maintained – highlights risks or concerns in order to meet
community requirements
• Understanding the value of an affirmative action towards the marginalised and disadvantaged
*Is accessible to all citizens and seeks their feedback to develop a clear understanding of their
needs and outcomes
• Establishes mechanisms to address feedback from the community about the service provided
Is a role model of positive community service behaviours
• Promotes a culture focussed on serving and meeting the needs of the citizens
Constantly improves service by managing risks and ensuring service delivery within
defined outcomes
*Incorporates elements of affirmative action into planning and strategy formulation
1.2) Strategic Thinking
Ability to understand dynamic internal and external environment and its impact.
Responds to the opportunities and challenges for the betterment of society.
expectations-
*Identifies bottleneck in existing systems and suggests steps to overcome them
*Anticipates the long-term impact of national and international developments in one’s area,
including economic, political, environmental, social, and technological
1.3) Organisational Awareness
Understanding of the organisation’s mandate, structure, policies, processes, norms
and its interface with other organisations. It also includes an understanding of the
organisation’s informal structures, power dynamics and constraints.
expectations-
-Demonstrates an in-depth understanding of the socio-political and economic context and
its implications
-Operates successfully in a variety of social, political, and cultural environments
1.4) Commitment to the organisation
Aligns behaviours and interests with the needs and goals of the organisations.
Expectations-
*Understands Civil Services values and acts accordingly
*Expresses pride, pleasure about being part of this organisation
• Promotes and/or defends the organisation’s credibility and visibility with outsiders
• Bargains and create goodwill for the organisation
• Pursues work with passion and dedication
*Strives to deliver at high standards to external and internal stakeholders
*Stands by decisions that benefit the larger organisation even if they are unpopular or
undercut the unit’s short-term good
• Acts as per the Civil Services Values even under trying circumstances
*Acts as a role model
• Supports colleagues in making difficult decisions
• Is able to elicit commitment to the cause of the organisation from others (within and across
own organisation)
• Is able to make difficult decisions and stands by such decisions made by colleagues for the
larger benefit of the organisation
1.5) Leading Others- Ability to engage, energise, and enable the team to excel.
*Openly and proactively shares information
• Explains the reasons for a decision taken
• Makes sure the team has all the necessary information
• Regularly updates team regarding changes and decisions made on related work
*Formulates clear objectives for team members to perform
• Welcomes and takes into account positive as well as negative feedback
*Inspires people in rising to the challenge of meeting the goals of Civil Services
I hope that this article will be helpful for you for GS 4th paper. I sincerly acknowledge DOPT and UNDP for this wonderful doucment and I hope that through this blog it will reach to its true readers. I have taken relevant points in my view from the chapters. You can read full report on link given below-
http://persmin.gov.in/otraining/Competency%20Dictionary%20for%20the%20Civil%20Services.pdf
Best of luck,
Keshvendra Kumar, IAS,
District Collector, Wayanad, Kerala Best of luck.
Keshvendra Kumar, IAS
District Collector, Wayanad, Kerala
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